Effective Date: July 10, 2025
At LinTeng Stone, we are committed to providing reliable and efficient delivery of our stone products to customers around the world. Please review our shipping policy below to understand how we handle transportation, lead times, freight methods, and related logistics services.
1. Shipping Scope
We ship to major ports and cities worldwide. Our stone products can be delivered by:
- Sea Freight (FCL/LCL)
- Land Transportation (Domestic only)
- Air Freight (for urgent or small-volume orders upon request)
For international shipments, we primarily operate under FOB, CFR, or CIF terms, unless otherwise agreed.
2. Processing & Lead Time
Our standard production and handling times are as follows:
- Production Time: Typically 15–30 working days, depending on the order quantity and customization requirements
- Inspection & Packaging: 2–3 days after production
- Loading & Dispatch: 1–3 days after inspection
We will provide an estimated delivery schedule upon order confirmation.
3. Packaging
All products are securely packed using industry-standard export packaging materials to ensure safe transportation:
- Wooden crates or pallets with fumigation treatment
- Foam and plastic protection for fragile items (e.g., mosaics, thin panels)
- Waterproof wrapping if required
Customized packaging can be arranged upon request.
4. Freight & Logistics
Shipping costs are calculated based on:
- Order volume and weight
- Destination port or address
- Chosen shipping method
We work closely with trusted logistics partners to offer the best rates and reliable service. Customers may also arrange their own shipping (EXW terms).
5. Customs & Duties
For international shipments:
- All customs clearance, import duties, taxes, and other applicable charges are the buyer’s responsibility
- We provide the necessary export documents, including commercial invoice, packing list, and bill of lading
If additional documents (e.g., Certificate of Origin, Fumigation Certificate) are required, please notify us in advance.
6. Shipment Inspection
Customers may request a pre-shipment inspection (by third-party or video call). We welcome inspection at our factory before loading to ensure satisfaction.
7. Shipping Delays
While we strive to meet all estimated timelines, shipping delays may occur due to:
- Customs clearance issues
- Port congestion
- Unforeseen logistics or weather events
We will keep you informed of any unexpected changes in the schedule.
8. Damages & Claims
We take every precaution to ensure safe delivery. If damage occurs during transit:
- Notify us and provide photo evidence within 7 days of receiving the goods
- Retain the original packaging and labels for inspection
- We will assist in filing claims with the shipping company or insurance if applicable
9. Contact Us
For questions about shipping, freight options, or delivery status, please contact our logistics team:
LinTeng Stone
Phone: +86 17750093988
Email: info@lintengstone.com
Website: https://www.lintengstone.com